United States - Camozzi Pneumatics Inc. - Customer Service and Technical Support Representative

This position is located in McKinney, Texas and serves as the first line of communication between customers and Camozzi Pneumatics, Inc. This individual will provide technical support to customers for Camozzi related product issues and manages customer needs throughout the order fulfillment and post-sales process.

This individual will handle all customer service inquiries, including order status, order changes, pricing requests, stock status, and other order related matters. He/she will also be responsible for offering appropriate product substitutes when requested products are unavailable. In accordance with the position’s responsibilities, this individual may coordinate directly with all supply chain participants including Order Management, Production, Purchasing, and Shipping/Receiving.

Of equal importance, this position handles all product related inquiries, including technically oriented inquiries related to the functionality and capability of Camozzi’s products.  This department also performs crossovers of competitive products and offers upgrades where such upgrades may enhance the functionality of an offering. In the fulfillment of its Technical Support responsibilities, this position regularly corresponds directly with the Sales Department and Regional Sales Managers, and when necessary, with various technical departments globally.

Terms and Competences and experience requested

To perform this job successfully, an individual must:

  • Be professional.  Without exception – all customer interactions are expected to be managed with the customer’s interests in mind, and with the highest level of professionalism and integrity.
  • Be proficient in the use of Microsoft Excel and Word software.  ERP training will be provided.
  • Possess high level communication, organizational, and time management skills.
  • Have six months to one year of work experience related to the fluid power industry.
  • Possess a minimum of an Associate’s Degree or have two years of college/technical school experience.
  • Be able work in a team environment with cooperation and consideration for the team

Terms and Conditions agreement

Having read the information supplied to me as per Legislative Decree n. 196/03, I authorize:

Read and agree to the Privacy Policy and the treatment of personal data

Types of Data and Purpose of Data processing -DE

Your Personal Data will be processed to perform: selections, job interviews, sending of mails / e-mails, phone calls, drafting of attitudinal profiles, comparison with profiles of other candidates in order to allow the assessment of the possibility to conclude an employment/collaboration/stage contract and – in case of recruitment - even the correct execution of the necessary bureaucratic and administrative requirements.
For the same purpose, Your Data may be disclosed to other Camozzi Group Companies, i.e. to subsidiaries controlled by/connected with the Data Controller.

Your Personal Data include:
- Identification data;
- Previous and current job occupation;
- Training and experience;
- Skills and abilities, including language skills.

Submitting the Personal Data necessary to fulfill these purposes is not mandatory and is spontaneous from Your part; however, Your refusal to submit such data will make it impossible for us to achieve the aforesaid purposes.
In order to manage our relationship, both Common (please, see above) and Sensitive Data as per Art. 4, paragraph 1, lett. d) of Legislative Decree no. 196/03 may be handled (for example, data relating to "protected work categories"). Therefore, Your consent has to regard both types of data.
In case You do not express Your consent, it will be impossible to proceed with the full assessment of Your curriculum to pursue the indicated purposes.

Method of processing

The processing of personal data will be performed by means of manual, computer and telematic instruments with logics that are strictly related to the purposes mentioned above and, in any case, in order to guarantee the security of the data by adopting suitable and preventive security measures as provided for in Legislative Decree no. 196/03.
Your data will be recorded in a database on a central server and / or stored in paper files.
All the processing  operations indicated in art. 4, paragraph 1, lett. a), of Legislative Decree n. 196/03 will be performed
In particular, the automated processing enables to divide the data into different types of working activities.
Your Personal Data will be collected and recorded exclusively for the above mentioned purposes and will be kept in such a way that will enable Your identification for twelve months only; after this period  they will be destroyed or made anonymous.
Your data will be processed in a lawful and correct way, in order to safeguard your privacy, and will be updated with your prior consent.

Privacy policy in application form

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